How do I reach a human?

If you can sign in, report it from inside the app. The in-app report captures what screen you were on and what the app was doing, which is usually what tells us where it went wrong. You can see the status of what you reported and reply to us in the same place.

If you cannot sign in — or your question comes before you have an account, like billing or privacy — use the form on this page. Tell us what you expected, what happened instead, and when. We answer by e-mail, to the address you leave in the form.

Either way one person reads it. There is no ticket queue to be lost in.